The Rayyan Story

Rayyan Pure Natural Mineral Water was launched in 1984 by Khalid Bin Mohammed Al Rabban. From the very start quality was at Rayyan’s core and the world-class production process was set up with the technical assistance of Evian from France. Part of Rabban Holdings, Rayyan is now an award winning brand in its own right with high standards, a modern facility complete with advanced labs and a hygienic fully automated production line, international quality certifications, real commitment to the environment, events and initiatives that engage the community, and a unique edge.

Challenges

• Rayyan wanted a solution where it can manage the Sales team, distribution of water bottles to consumers as well as streamline the Warehouse dispatch process.
• Rayyan had problems with pilferage in it’s distribution team due to lack of communication.
• They had a particular process where the coupons (in booklet form) were being distributed to consumers to purchase water bottles every day. A single coupon booklet was being used by multiple consumers to avail of the discounts, causing losses to the company.
• At the same time, the company couldn’t track the inventory taken out from the warehouse and sold, causing pilferage in the process.
• The payments made by a customer couldn’t be related to the purchases made by them; causing a serious mismatch of sales and revenue.
• Credit due to a customer were not checked before making sales.